Refund Policy

Current purchase availability

Paid checkout is currently unavailable. This policy sets out the terms that will apply when purchases open; it does not mean that a payment channel or subscription is already available. The price, currency, credits, validity and billing period displayed at checkout apply to your purchase. Nothing here limits mandatory consumer rights in your country or region.

One-time credit packs

You may request a full refund within 7 calendar days of payment if none of the paid credits or other benefits from that purchase have been used. One-time credit packs do not renew automatically. Their purchased credits do not expire under the current published plans.

Once paid credits have been used for a completed generation, the purchase is normally not refundable, including its remaining credits. Free, promotional and manually granted credits have no cash refund value. The billing-error and service-failure exceptions below still apply.

Monthly and annual subscriptions

The monthly plan is billed monthly and the annual plan is billed annually, with the full annual price charged at once. Each renews at the same interval until canceled. Credits are granted for the purchased billing period as described on the pricing page, expire at the end of that period and do not roll over.

For the initial subscription payment or a renewal, you may request a full refund within 7 calendar days of the charge if no paid credits or other benefits from that billing period have been used. Otherwise, unused subscription time or unused period credits are normally not refunded or prorated, subject to the exceptions below and applicable law.

Cancel future renewal through the billing controls supplied for your subscription. You may also email support@swapfacehub.com; when using email, contact us at least 2 business days before renewal so we can process the request. If a renewal occurs while a timely cancellation request is pending, contact us for correction. Cancellation stops future billing and ordinarily leaves access available until the end of the paid period. Cancellation alone does not refund an existing charge.

Billing errors and inability to deliver

Contact us promptly about duplicate or incorrect charges, unauthorized payments, paid credits that did not arrive, or a persistent technical problem that prevents us from delivering the purchased service. We investigate the transaction and usage records. Confirmed duplicate or erroneous charges are corrected or refunded; if purchased benefits cannot be delivered, the affected undelivered portion is refunded. These exceptions are not limited to the 7-day unused-purchase window. We may request reasonable information to verify the transaction, but never your password or full card details.

Failed generations are not cash refunds

Confirmed processing failures restore the reserved free attempt or website credits. An uncertain provider response may remain pending while its status is checked; it is not automatically resubmitted. If a confirmed failed task has not restored its credits, contact support with the task number.

A completed result you dislike is not a processing failure. AI resemblance, style and output details vary. Returning generation credits to your account is separate from refunding a payment to its original payment method.

How to request a refund

Email support@swapfacehub.com with the subject “Refund request”, your account email, order number, payment date and amount, and a brief explanation. Do not send passwords, full payment-card details or sensitive images.

Our response target is 2 business days. We aim to decide the request within 7 business days after receiving the information needed to review it, or send an update if more investigation is needed. Business days are Monday to Friday, excluding Singapore public holidays. These are support targets, not a guarantee of bank settlement time.

Approved refunds are initiated to the original payment method within 5 business days of approval. Your bank or payment provider controls the final arrival time. The credits and benefits covered by the refund will be withdrawn; we do not refund to a different recipient or unrelated account.

Disputes and policy changes

Contact support so we can investigate a billing issue. This does not remove your right to dispute a payment with your payment provider. A policy violation does not remove any mandatory refund right. Updated policies apply prospectively; the terms presented for an existing purchase remain applicable to that purchase.

Read our Terms of Service, Privacy Policy and Acceptable Use Policy.